I can't login with my old account (user ID is MThomas).
I tried to change the password, and I got the email with the link to the page to enter the keyword and new PW, but after entering these it says: "failure to decrypt email adress".
I tried two times, and I'm sure I entered the correct keyword.
I can't login with my old account (user ID is MThomas).
I tried to change the password, and I got the email with the link to the page to enter the keyword and new PW, but after entering these it says: "failure to decrypt email adress".
I tried two times, and I'm sure I entered the correct keyword.
What should I do?