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MThomas wrote on Sat, Jul 8, 2017 01:44 PM UTC:

I can't login with my old account (user ID is MThomas).

I tried to change the password, and I got the email with the link to the page to enter the keyword and new PW, but after entering these it says: "failure to decrypt email adress".

I tried two times, and I'm sure I entered the correct keyword.

What should I do?